Privacy Policy – Golazzo Casino

This Privacy Policy explains how Golazzo Casino collects, uses, stores, and protects the personal data of players and visitors who access the platform at golazzo.ink. By registering an account or using the website, you confirm that you have read and understood this policy and consent to the processing of your personal data as described below.

We take data privacy seriously and are committed to handling your information responsibly, in compliance with applicable data protection legislation including the General Data Protection Regulation (GDPR).

1. Who We Are

Golazzo Casino is operated by the entity behind the golazzo.ink platform. For the purposes of data protection law, we act as the data controller responsible for the personal data collected through the website and its services.

If you have any questions or concerns about how your data is handled, you can contact us at support@casino.com.

2. What Data We Collect

We collect personal data in several ways depending on how you interact with the platform.

Data you provide directly:

Full name
Date of birth
Email address
Residential address
Phone number
Payment information (card details, wallet addresses, or bank details)
Copies of identity documents submitted for verification purposes
Any correspondence you send to our support team

Data collected automatically:

IP address and approximate geographic location
Device type, operating system, and browser
Pages visited, time spent on the site, and navigation patterns
Cookie data and session identifiers
Transaction history and gameplay activity

Data from third parties:

Identity verification results from KYC (Know Your Customer) service providers
Fraud detection signals from payment processors
Information shared by third-party login or authentication services where applicable

3. How We Use Your Data

We process your personal data for the following purposes:

Account management — To create and maintain your account, verify your identity, and ensure you meet the eligibility requirements to use the platform.

Service delivery — To process deposits, withdrawals, and gameplay activity, and to provide you with a functional and personalised experience on the platform.

Bonus and promotional communications — To notify you of relevant offers, bonuses, and promotions where you have opted in to receive such communications.

Legal and regulatory compliance — To comply with anti-money laundering (AML) obligations, responsible gaming requirements, and any other applicable laws or regulatory directives.

Fraud prevention and security — To detect, investigate, and prevent fraudulent transactions, unauthorised account access, or any other activity that may harm the platform or its players.

Customer support — To respond to your queries, resolve disputes, and provide assistance with account or payment issues.

Platform improvement — To analyse usage patterns and technical performance in order to improve the quality and reliability of our services.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

Contractual necessity — Processing required to fulfil our obligations to you as a registered player, including account management and payment processing.
Legal obligation — Processing required to comply with applicable laws, including AML regulations and responsible gaming mandates.
Legitimate interests — Processing carried out to prevent fraud, ensure platform security, and improve our services, where these interests are not overridden by your rights.
Consent — Processing based on your explicit agreement, such as receiving marketing communications. You may withdraw consent at any time.

5. Cookies

The website uses cookies and similar tracking technologies to enhance your experience and collect usage data. Cookies allow us to remember your preferences, keep your session active, and analyse how the platform is used.

Types of cookies we use:

Essential cookies — Required for the website to function. These cannot be disabled.
Analytics cookies — Used to understand how visitors navigate the site and which features are most used.
Marketing cookies — Used to deliver relevant promotional content, where you have consented to receive it.

You can manage your cookie preferences through your browser settings at any time. Disabling certain cookies may affect the functionality of parts of the website.

6. Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information with trusted partners and service providers in the following circumstances:

Payment processors — To handle deposits and withdrawals securely.
Identity verification providers — To carry out KYC checks as required by our licensing obligations.
Fraud prevention services — To identify and block suspicious activity.
Regulatory and law enforcement authorities — Where we are legally required to disclose information, including in response to a court order or regulatory investigation.
Technical service providers — Such as hosting and infrastructure partners who process data on our behalf under strict data processing agreements.

All third parties we work with are contractually required to handle your data securely and only for the purposes for which it was shared.

7. International Data Transfers

Where your personal data is transferred to or processed in countries outside your region, we ensure that appropriate safeguards are in place. This includes the use of standard contractual clauses approved by relevant data protection authorities or reliance on adequacy decisions where applicable.

8. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law. Specifically:

Account data is retained for a minimum of five years following account closure, in accordance with AML regulations.
Transaction records are retained for the same period for audit and compliance purposes.
Marketing data is retained until you withdraw consent or request deletion, whichever comes first.

When data is no longer needed, it is securely deleted or anonymised.

9. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

Right of access — You can request a copy of the personal data we hold about you.

Right to rectification — You can ask us to correct any inaccurate or incomplete data.

Right to erasure — You can request that we delete your personal data, subject to our legal retention obligations.

Right to restriction — You can ask us to limit how we process your data in certain circumstances.

Right to data portability — You can request that we provide your data in a structured, machine-readable format where technically feasible.

Right to object — You can object to processing based on legitimate interests, including direct marketing.

Right to withdraw consent — Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at support@casino.com. We will respond within the timeframe required by applicable law, typically within 30 days.

10. Security

We use SSL encryption across the platform to protect data transmitted between your device and our servers. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their duties.

Despite these measures, no system is entirely immune to risk. We encourage you to use a strong, unique password for your account and to contact us immediately if you suspect unauthorised access.

11. Children and Minors

The platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that a minor has registered an account or submitted personal data, we will delete the information and close the account promptly.

If you believe a minor has accessed the platform using your device or account, contact our support team immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will notify registered players via email or through an in-platform notice. The updated policy will always be available on this page.

Continued use of the platform after any update constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how your data is handled, please contact us:

Email: support@casino.com Website: golazzo.ink